FAQ


When will I get my order?

Orders are shipped promptly via USPS. I’m shipping orders around 3 days per week, sometimes more often. Orders shipped within the U.S. may take 1-7 days from shipment to delivery. International orders may take from several days to several weeks. Every time an order ships, a shipping confirmation email is sent to the customer.

- - - 

How do you pack orders?

Skeins are wrapped in tissue paper that is made from FSC-certified recycled paper printed with soy-based ink. Orders are shipped in USPS recyclable boxes, Priority Mail envelopers, or recycled/recyclable mailers. Void fill is made of 100% recycled/recyclable Kraft or tissue paper. To save paper, I no longer include a printed packing slip with domestic orders.

- - - 

What if I place multiple orders? Can you combine my orders?

If you place more than one order on the same day, I will do my best to combine them and ship them together. If your orders are combined, you will receive a refund for the shipping overages. Please allow up to 24 hours after your order ships for the refund to be issued.

Please note: Items with the word SALE in the title are not eligible for return

- - - 

What methods do you use to dye the yarn? Will my yarn smell like vinegar?

I use several methods - hand painting, low water immersion, dip-dyeing, speckling, and kettle dyeing.  I use professional grade acid dyes and citric acid. After the yarn is dyed, it is rinsed and soaked in a gentle wool wash. I re-skein most of the yarns so that they will be easy to wind into balls or cakes. Mini-skeins and Mohair yarns are not re-skeined.

- - - 

Are the skeins labeled with dye-lots? 

No. All my yarns are dyed in small batches and, depending on the technique, skeins may be individually dyed or batches may be spread out over several dye-pots. Some techniques result in skeins that appear very similar to each other, while others result in highly variable skeins. To blend the differences between skeins, alternate skeins every 2-3 rows while working on your project. It really is worth the effort. You might also want to try helical knitting.

- - - 

What does OOAK mean? Why do some yarns not have a colorway name?

These are one-of-a-kind colorways. These yarns are usually the result of mixing what’s left of the stock solutions after a day of dyeing yarn. They may also be experimental colorways that came about when developing new repeatable colorways. These OOAK skeins can vary from simple semi-solids to very complex and heavily layered colors. Batches can vary from 1 or 2 to 8 skeins.

- - - 

Are the fibers in your yarns ethically sourced? 

Yes. I only purchase from suppliers who produce yarn with ethically sourced fiber from farms that do not use the mulesing process. The wool is sourced from farms in Australia, Great Britain, South America, and New Zealand.

- - - 

Can you wind my skeins into cakes before shipping them to me?

All the yarn sold in this shop is in skeins/hanks. If you need just one or two skeins wound into cakes, send me a message.

- - - 

Where can I buy Orange Flower Yarn? Do you sell wholesale?

Orange Flower Yarn is only available though this shop - it is not available for purchase wholesale and is not sold on any other site or in brick and mortar shops.

- - - 

How do I care for hand-dyed yarn? Can I put my superwash yarn in the washing machine?

The best way to care for projects made with hand-dyed yarn is to wash them by hand in tepid water using a mild wool wash. After soaking, gently squeeze the excess water from the item and place it in a towel to absorb any remaining water. Lay flat to dry. I like to place my knitted item into a garment washing bag and spin out excess moisture using the spin cycle of the washing machine before laying the item flat to dry. This is especially helpful for superwash yarns. If the yarn is labeled as Superwash, you may launder the yarn in the washing machine on a gentle or hand-washing cycle, though I always recommend hand washing over machine washing. I like to flip the item several times while it is drying and also use an oscillating fan to speed up the drying process.

- - -