FAQ


When will I get my order?

Orders are shipped promptly via USPS. Orders shipped within the U.S. may take 2-7 days from shipment to delivery. International orders may take from several days to several weeks. Every time an order ships, a shipping confirmation email is sent to the customer.

- - - 

How do you pack orders?

Skeins are wrapped in recycled tissue and shipped in recyclable boxes or mailers. International orders and some domestic orders are packaged in recycled/recyclable resealable bags and mailers from EcoEnclose. Void fill is made of 100% recycled/recyclable kraft paper.

- - - 

What if I place multiple orders? Can you combine my orders?

If you place more than one order on the same day, I will do my best to combine them and ship them together. If your orders are combined, you will receive a refund via PayPal for the shipping overages.

- - - 

What methods do you use to dye the yarn? Will my yarn smell like vinegar?

I use several methods, such as hand painting, low water immersion, dip-dyeing, speckling, and kettle dyeing.  I use professional grade acid dyes and citric acid, not vinegar. After the yarn is dyed, it is rinsed and soaked in a gentle wool wash. I re-skein all my yarns so that they will be easy to wind into balls or cakes, either by hand or ball-winder.

- - - 

Are the skeins labeled with dye-lots? 

No. All my yarns are dyed in small batches and, depending on the technique, skeins may be individually dyed or batches may be spread out over several dye-pots. Some techniques result in skeins that appear very similar to each other, while others result in highly variable skeins. To blend the differences between skeins, simply alternate skeins every 2-3 rows while working on your project. It really is worth the effort. You might also want to try Helical Knitting. It’s a new favorite if mine. I’ve used it for jogless stripes as well as blending different skeins of the same colorway.

- - - 

What does OOAK mean? Why do some yarns not have a colorway name?

These are one-of-a-kind colorways. These yarns are usually the result of mixing what’s left of the stock solutions after a day of dyeing yarn. They may also be experimental colorways that came about when developing new repeatable colorways. These OOAK skeins can vary from simple semi-solids to very complex and heavily layered colors. Batches can vary from 1 or 2 to 8 skeins.

- - - 

Are the fibers in your yarns ethically sourced? 

Yes. I only purchase from suppliers who produce yarn with ethically sourced fiber from farms that do not employ mulesing. The wool is sourced from farms in Great Britain, South America, and New Zealand.

- - - 

Can you wind my skeins into cakes before shipping them to me?

All the yarn sold in this shop is in skeins/hanks, except for the limited edition gradient/color shifting colorways. At this time, I am not able to offering winding services.

- - - 

Where can I buy Orange Flower Yarn? Do you sell wholesale?

Orange Flower Yarn is only available though this shop - it is not available for purchase wholesale.

- - - 

How do I care for hand-dyed yarn? Can I put my superwash yarn in the washing machine?

The best way to care for projects made with hand-dyed yarn is to wash them by hand in tepid water using a mild wool wash. After soaking, gently squeeze the excess water from the item and place it in a towel to absorb any remaining water. Lay flat to dry. I like to place my knitted item into a garment washing bag and spin out excess moisture using the spin cycle of the washing machine before laying the item flat to dry. This is especially helpful for superwash yarns. If the yarn is labeled as Superwash, you may launder the yarn in the washing machine on a gentle or hand-washing cycle, though I always recommend hand washing over machine washing.

- - -