SHOP POLICIES


Payment

This shop accepts payment via PayPal. Your credit card number is never visible to this shop.

Shipping

Method: USPS - The United States Postal Service

Orders are packed and shipped promptly. Most ship within 1 or 2 business days. I do sometimes ship on Saturdays.

Shipping confirmation emails are sent for every order.

USA - $7 flat rate USPS Priority Mail for orders more than 1 skein. The shop is set up for $7 flat rate shipping, however, $3.00 will be refunded if only one skein is ordered. Please allow up to 24 hours for the refund to be issued. Single skein orders ship via First Class Mail.

Canada - $9.50 first skein, $2.50 for each additional skein.

Other - $12.75 first skein, $3.25 for each additional skein.

International orders ship First Class Mail International. Each parcel is assigned a number, however, once the parcel leaves the country, it is usually no longer trackable. For an additional fee you may choose to have your order sent via Priority Mail International, which includes a tracking number.

Order Combining

Multiple orders placed during the same day will be combined and shipped together, if possible. Shipping overages will be refunded via PayPal when the orders ship. Please allow up to 24 hours for your refund to be processed.

Returns

If you would like to make a return, please contact the shop and request a return within 7 days of receipt of purchase. Returns will not be accepted for yarn sent back without contacting the shop first. Yarn must be in the same condition in which it was received, i.e. skeined, tagged, and unblemished. Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. The refund of the purchase price of the yarn will be issued promptly after the yarn is received and inspected.

Custom orders and discounted listings are not eligible for return.

Inventory / Shop Updates

Updates are unscheduled. New stock is added to the shop in small batches. I don’t hold skeins in reserve - everything that is available for purchase will be listed in the shop.

Wholesale

Orange Flower yarn is not available for wholesale purchase.

Custom Orders, Pre-orders, etc.

May 2019 - I’m taking a break from custom orders - not sure at this time when they will be back.

Privacy

This shop will only use the information you provide, such as name, address, email address, to complete your order. This means creating a shipping label, sending a shipping confirmation email, and responding to your emails.

Your credit card information is not made available to this shop. Please refer to PayPal’s Safety and Security page for more information.

This website is hosted by Squarespace. SSL is enabled. Payments are not collected through the site.

Newsletters are created and managed with MailChimp. Customers are not automatically added to a newsletter subscription list. Individuals must enter their email address and opt-in by using the newsletter sign-up form. Please refer to Mailchimp’s Security page for more information about their policies.