SHOP POLICIES


Payment

Orders are processed through PayPal and Stripe.

 
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Shipping

Method: USPS - The United States Postal Service

Orders are packed and shipped promptly. Most ship within 1 or 2 business days. I do sometimes ship on Saturdays.

Shipping confirmation emails are sent for every order.

USA - $7 flat rate USPS Priority Mail for orders more than 1 skein. The shop is set up for $7 flat rate shipping, however, $3.00 will be refunded if only one skein is ordered. Please allow up to 24 hours for the refund to be issued. Single skein orders ship via First Class Mail.

Canada - $9.50 first skein, $2.50 for each additional skein.

Other - $12.75 first skein, $3.25 for each additional skein.

International orders ship First Class Mail International. Each parcel is assigned a number, however, once the parcel leaves the country, it is usually no longer trackable. For an additional fee you may choose to have your order sent via Priority Mail International, which includes a tracking number.

Please see the FAQs page for more information about how orders are packed for shipping.

Order Combining

When possible, multiple orders placed during the same day will be combined and shipped together. Shipping overages will be refunded when the orders ship. *During some special sales, order combing will not be available. When this is the case, it will be clearly posted - usually at the top of the shop in the banner.



Returns

If you would like to make a return, please contact the shop and request a return within 7 days of receipt of purchase. Returns will not be accepted for yarn sent back without contacting the shop first. Yarn must be in the same condition in which it was received, i.e. skeined, tagged, unblemished, and odor-free. Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. The refund of the purchase price of the yarn will be issued promptly after the yarn is received and inspected.

Custom orders and outlet/discounted listings are not eligible for return.



Inventory / Shop Updates

Updates are unscheduled. New stock is added to the shop in small batches. I don’t hold skeins in reserve - everything that is available for purchase will be listed in the shop.



Wholesale

Orange Flower yarn is not available for wholesale purchase.



Custom Orders, Pre-orders, etc.

May, 2019 - I’m taking a break from custom orders - not sure at this time when/if they will be back.

Everything in the shop is ready-to-ship.

Privacy

This shop will only use the information you provide, such as name, address, email address, to complete your order. This means creating a shipping label, sending a shipping confirmation email, and responding to your emails.

Please refer to PayPal’s Safety and Security page for more information.

Please refer to Stripe’s Security page for details and more information.

This website is hosted by Squarespace. SSL is enabled.

Newsletters are created and managed with MailChimp. Customers are not automatically added to a newsletter subscription list. Individuals must enter their email address and opt-in by using the newsletter sign-up form. Please refer to Mailchimp’s Security page for more information about their policies.